I’ve been following niche e-commerce retailers for years, both as someone who advises small businesses and as a regular player on the court, so when I spotted an attractive padel racket sale at Bandeja Shop I immediately started thinking about the practical lessons for merchandising, customer experience and inventory planning that any small online retailer can learn from a specialist store. In...
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Working from home raises a recurring question for many sole traders: can I reclaim the VAT on my home expenses, and if...
Onboarding a new supplier in hospitality can feel dull compared with menu design or front-of-house training, but get it...
Losing a major client is one of the sharpest shocks a small business can face. I’ve guided many owners through this...
Getting a letter from HMRC saying they’re opening an enquiry is one of those moments every small business owner dreads. I’ve supported many clients through this exact situation, and while it’s stressful, it’s usually manageable if you act calmly and methodically. Below I walk through the...
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I’m often asked how to reconcile bank feeds in Xero quickly without sacrificing accuracy. Over the years I’ve seen business owners spend hours in the reconciliation screen, getting frustrated by duplicates, bank fees and transfers that don’t quite match. In this post I’ll share the...
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